Technical Customer Operations Representative

Job Purpose

•  Provide technical and commercial assistance and application specific information to our customers and internal customer service personnel in order to promote Dana product. :
• Answer customer and internal customer service product technical inquiries using engineering/production data.
• Assist in determining how product is to be serviced with assistance from technical service or engineering depts
• Provide internal departments with corrections to current publications where identified
  • Assist customers/Crossville in part dimensional information from prints
  • Provide support on quotes for service units, (transmissions, axles, electronic controllers
  • Prepare recommended inventory lists for new products/customer applications
  • Provide support/participate in product launch/ product phase out/complexity reduction teams
  • Propose service parts overhaul kits for specific components/units
  • Help promote the sale of these products to our customers
  • Provide application specific information
  • Provide solutions/solve problems
  • Help promote the sale of Dana product
  • Create solid customer relations and provide excellent customer satisfaction
  • Be a problem solver and information source for the customer, with solutions and data
• Performs all other duties as assigned

Job Duties and Responsibilities

EDUCATION AND QUALIFICATIONS

• Associates Degree in Engineering or related area experience                                                                      

SKILLS AND COMPETENCIES

• Experience and product knowledge of Dana parts
• Technical aptitude/interest
• Customer focused
• Superior communication skills, both oral and written Technical
• Self-starter, able to accept responsibility and prioritize work load
• Computer knowledge required
• Ability to work as a team member
• Ability to read engineering prints