Associate Customer Service Representative

Job Duties and Responsibilities

1. Act as first point of customer contact for sales orders & delivery via customers’ EDI or e-mail
2. Immediately enter all customer orders into ERP and confirm orders to customers with accurate delivery schedules
3. Update shipment plan based on the sales order & sales forecast
4. Ensure all orders shipped Customer
5. Maintain accurate delivery/logistics details on all orders

Qualifications

1. Bachelor’s degree in Commerce and Trade(or related majors) is preferred.
2. Experience in Off-Highway Industry 5+years or above.
3. Proficiency in MS Office(Excel/Word/PowerPoint etc.) and CRM, SAP and Microsoft Dynamics NAV experience is preferred.
4. Global customer management experience is preferred. Proficient English in both writing and speaking is preferred.