Lead Customer Resident Engineer Electrification

Job Purpose

The Lead Resident Engineer-Electrification (RE)/ is a highly visible technical, product & systems expert responsible for providing engineering support to one or more of Dana's main customers. Interfacing directly with external customers and internal teams to identify and implement Customer electrification solutions based on Dana’s portfolio of products: driveline systems (transmissions, torque converters, axles, wheel/track drives, and driveshafts); motion systems (winches, hydraulic pumps & motors, gearboxes); electric motors and inverters; software and controls; integrated systems.

While this is a remote position, candidates for this position may be preferably located in proximity to Raleigh, NC and must be open to frequent travel (20-30%) to customers sites and other Dana facilities.

Job Duties and Responsibilities

• Work as a technical and project liaison between Dana OH Engineering and customer(s), focusing on electrification projects, to ensure and improve customer centricity with solution offerings, product quality, sustainability and profitability. 
• Work closely with customer project teams to understand customer needs and be the voice of the customer for Dana Technology and Product development roadmap.
• Coordinate activities to evaluate and resolve engineering-related customer issues: review customer application specifications and related information to maintain current knowledge of customer needs, procedures, and activities for assigned customer(s); manage the customer related engineering deviations and database
• Liaise with Dana functional and operational leads within core functions involved (i.e. engineering, quality, purchasing, manufacturing, sales and service) to shape and manage product/system content growth and continuous improvement.
• Support product documentation for the customer; contribute to elaborate, evaluate and review customer application requirements, testing procedures and standards to ensure product meets customer requirements
• Interpret installation drawings and facilitate correction of errors on drawings and documents identified during customer review and implementation; consult with project engineers to obtain specialized information
• Investigate reports of defective, damaged, or malfunctioning products, or systems to determine nature and scope of problem
• Evaluate findings to formulate corrective action plan and coordinates implementation of plan
• Maintain records or oversee recording of information by others to ensure engineering drawings and documents are current and that engineering-related production problems and resolutions are documented
• Elaborate and present technical communication, including professional presentations to customers
• Coordinate Dana product testing & launch support activities at customer site: follow the construction, observe and report difficulties or issues to install products at customer machine and any performance issues in application. 

Essential

• Consolidated expertise in mechatronic design or equivalent
• Broad knowledge of all Dana products and in-depth knowledge of specific Dana products or Systems
• Customer centricity and ability to distil functional and application needs into product requirements
• Strong interpersonal skills
• Strong problem solving and analytical thinking
• Knowledge of design, validation, and release methods (ISO/QS, DFMEA, PFMEA, DVP&R Development, APQP)
• Knowledge and understanding of GD&T
• Root cause analysis and statistical/data analysis
• Highly motivated and enthusiastic self-starter, quick learner

Experience

• 5+ years of engineering experience
• 2+ years with strong electrification focus

Education

• Bachelor of Science in Mechanical/Electrical/Mechatronic Engineering from accredited university