Customer Quality Engineer
Reggio Emilia, IT, 42124
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Position Summary
We’re looking for a Customer Quality Enginee in Reggio Emilia Location.
This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction.
Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses.
Main Responsibilities
- Management of customer quality claims through 8D report and risk assessment with particular focus on widespread availability of fool & error proof devices
- Evaluation and validation of corrective/preventive actions and ensure the relevant standardization
- Monitoring customer IPM ( Incident per million) and PPM ( Parts per million) focusing on criticities and defining a crash plan to reduce them and maintain high level of trust from customers
Main opportunities and challenges
Opportunity to work in a dynamic and multinational reality, with excellent career opportunities.
Short term challenge: Customer IPM & PPM improvement according to KPI targets
Long term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner
Job position requirements
Education: University bachelor degree
Degrees Required in “Engineering ”
Degrees preferred “Mechanical Engineering”
Professional background
• At least two years of experience in a similar role
• Background in medium-structured industrial contexts (preferably mechanics or hydraulics)
• Automotive is a plus (not mandatory)
Hard skills
Essential:
• Fluent in spoken and written English
• Skilled to use Microsoft Office suite, SAP, Minitab
• Quality tools (8D, SPC, PPAP, Kaizen, Problem solving, …)
• Team Working
Considered as a plus:
• French/german language
• Knowledge IATF16949 standard
.
Soft skills
• Team working
• Proactivity
• Strong organizational activities to manage tasks and priorities
• Excellent communication skills and collaborative mindset
• Passionate about quality, driven by innovation, and customer oriented
• Good technical understanding and analytical skills
“If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile"
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.