Customer Service Representative
Monterrey, CHP, MX, 66600
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
El objetivo de la posición de Customer Service Scheduler es coordinar y gestionar la programación de servicios para los clientes, asegurando una comunicación eficiente entre el equipo de atención al cliente y los departamentos operativos. Su rol implica optimizar los tiempos de respuesta, asignar recursos adecuadamente y garantizar una experiencia satisfactoria para el cliente mediante una planificación efectiva.
Job Duties and Responsibilities
Actualizar y dar mantenimiento en el sistema los requerimientos de clientes semanalmente.
Revisar y corregir las variaciones que se encuentren en sistema contra requerimientos de los clientes.
Verificar los parámetros de planeación para asegurar el correcto requerimiento de materia prima.
Conciliar con el Programador de Producción y Embarques el plan de embarques a compartir con clientes.
Monitorear y priorizar diariamente los retrasos con clientes.
Definir, junto con el Programador de producción y Embarques el calendario de embarques a compartir con el área de logística
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.