Customer Service Represemtative
Monterrey, CHP, MX, 66600
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
Capture and disseminate the needs of the Clients through close contact with each one of them so that they are transformed into internal requirements, attended with quality and opportunity to achieve the satisfaction of the Client.
Job Duties and Responsibilities
Ensure Customer Satisfaction
Communicate customer requirements to the entire organization
Coordinate activities related to the fulfillment of Client requirements
Keep the Client informed about the status of their requirements.
Carry out activities aimed at continuous improvement.
Implement processes and indicators to meet and improve the department's results.
Review Customers' systems on a daily basis to ensure production needs and process requirements are met.
Analyze customer demand.
Preparation of shipping programs
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.