Global Warranty Engineer
Maumee, OH, US, 43537
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
The main responsibilities of this position include the application of Dana axle and driveshaft products and technologies to OE customer passenger and light truck/SUV platforms.
Job Duties and Responsibilities
- Warranty engineer will develop inspection and testing procedures of returned components to determine root cause analysis.
- Retrieve warranty performance data from customer web sites and analyze various performance tracking tools.
- Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track.
- Manage customer communications within Dana, Suppliers and the assigned OE with the 8D process.
- Accurately record all warranty costs along with accounting personnel in accurate forecasting and reporting to Sarbanes Oxley requirements.
- The warranty engineer will inspect prototype tested assemblies and supply reports to the engineering community.
- Develop a roadmap in Shainin® Red-X problem solving training and certification to Journeyman.
Education and Qualifications
- Bachelor’s degree in engineering or related field.
- Demonstrated the mechanical skills needed to identify products as well as product deficiencies
- Past warranty or Tech Service experience would be preferred
- Drivetrain component product and application background would be preferred
- Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools
- A.S.Q. Certified Quality Engineer preferred
- Demonstrated competence in quality related statistics and process controls
- Strong analytical skills
- Motivated individual who accepts responsibility
- Strong computer software skills including Excel, Word, PowerPoint and preferably Minitab
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Nearest Major Market: Toledo