Engineer, Global Warranty

Job Purpose

The main responsibilities of this position include the application of Dana axle and driveshaft products and technologies to OE customer passenger and light truck/SUV platforms.

Job Duties and Responsibilities

Primary Duties:

1. Warranty engineer will develop inspection and testing procedures of returned components to determine root cause analysis.

2. Retrieve warranty performance data from customer web sites and analyze various performance tracking tools.

3. Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track.

4. Manage customer communications within Dana, Suppliers and the assigned OE with the 8D process.

5. Accurately record all warranty costs along with accounting personnel in accurate forecasting and reporting to Sarbanes Oxley requirements.

6. The warranty engineer will inspect prototype tested assemblies and supply reports to the engineering community.

7. Develop a roadmap in Shainin® Red-X problem solving training and certification to Journeyman.

Education and Qualifications

Minimum Qualifications Desired:

· Bachelor’s degree in engineering or may consider equivalent education.

· Demonstrated the mechanical skills needed to identify products as well as product deficiencies

· Past warranty or Tech Service experience would be preferred

· Drivetrain component product and application background would be preferred

· Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools

· A.S.Q. Certified Quality Engineer preferred

· Demonstrated competence in quality related statistics and process controls

· Must have strong analytical skills

· Motivated individual who accepts responsibility

· Excellent organizational skills

· Excellent written and verbal skills

· Strong computer software skills including Excel, Word, PowerPoint and preferably Minitab

· Must be able to travel internationally when needed.