Associate Warranty Engineer
Maumee, OH, US, 43537
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
The main responsibilities of this position cover the application of Dana Power Technology Thermal and Sealing products across multiple platforms of - on highway, off highway and aftermarket. Be a strong liaison with global warranty, Dana and customer engineering, regulatory compliance departments for identifying risks, improvements, and enhancements to both the vehicle and end user.
Job Duties and Responsibilities
- Managing and creating an effective warranty analysis and review process for claim and debit processing, claim review and claim disputes
- Retrieving data from the customer web sites, analyzing data, distributing data to the plants and engineering for development of corrective actions based on data.
- Analyzes and distributes field information to facilitate tracking warranty and customer satisfaction concerns; through warranty reduction activities; warranty part investigation, warranty cost recovery, warranty part countermeasures, and customer satisfaction countermeasures.
- Guide and conduct analysis of drive system mechanical failure modes of returned products. Identify technical and systemic points of failure and define diagnostic method.
- Be a core member and subject matter expert for vehicle and component diagnostics both in the field and in customer returned products.
- Support as needed education of systems and products to customers and company resources.
- Support weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track. Ensure parts are being analyzed in a timely manner and facilitate and/or expedient the analysis process when needed.
- Support customer communications between Dana and the customer. Work with the facility quality and production process representatives on specific issues and work directly with the engineering community.
- Supply customer’s corrective action responses to include containment actions and clean points. Monitor data to assure dates are verified. Contact customers for clarification on issues and resolution of issue. Supply customers and Dana management comprehensive reports on OE Warranty performance. Represent Dana with the customer on Warranty QOS reviews and meetings.
- Track and cross reference debits against claim and part analysis for accuracy and correct liability.
- Support lessons learned are captured in controlled documents, e.g., control plans, FMEAs (Design and Process), operator instructions, design guidelines, etc.
- Support and drive corrective action process Rolling Top 5 for Commercial Vehicle and Aftermarket products driving long term corrective actions based on performance and financial trends
Minimum Qualifications Desired:
- Bachelor’s degree in engineering or may consider equivalent education.
- Demonstrated the mechanical, electrical or thermal skills needed to identify products as well as product deficiencies in drive systems and sealing systems.
- Knowledge in failure diagnostics, tools and methods.
- Past warranty or Tech Service experience would be preferred
- Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing “8D’s”, “5 Why” and/or Red X tools
- Must have strong analytical skills
- Excellent written and verbal skills
- Strong computer software skills including Excel, Word, PowerPoint
- Travel may be required.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Nearest Major Market: Toledo