Sr Business Analyst, MES
Humboldt, TN, US, 38343-5101
Requisition:
59196
Job Purpose
The IT Field Support Analyst is primarily responsible for responding to and diagnosing service issues through discussions with users and is responsible for leveraging resources across all levels of the organization. Secondary role includes the deployment of IT Manufacturing Technologies in conjunction with the execution of Product Program Launches and Manufacturing Footprint modifications.
Job Duties and Responsibilities
Job Duties and Responsibilities
- Provide technical support to user devices (Laptops, PC’s, printers).
- Capture business requirements, develop technical functional specifications, participate in all IT and MES project planning.
- Provide technical support for shop floor devices (PC’s, handhelds, label printers, printers, MES hardware).
- Support and assist with the deployment of MES, SCADA and sequencing applications.
- Responsible to align with Dana IT standards for hardware, software and IT operational processes (incident management, change control, security, testing, promote to production…)
- Provide On-Call and after-hours support; ersolves issues and/or ensures resolution of issues.
- Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool.
- Promotes customer relations in tune with company plans and policies.
- Conveys customers’ perspective to project teams responsible for newly implemented products and existing product enhancements.
Education Requirements & Experience
- Bachelor’s Degree preferred in a technical discipline (Engineering, Computer Science or equivalent certification (Vocational training, or related certification program or equivalent experience of 5-7 years related professional experience).
- Direct Experience
- Experience working on Windows 7, Windows 10, Windows 20016 Server based devices, market centric database technologies (ORACLE, SQL..)
- Office tools – MS Suite.
- Handheld and Barcode device configuration (RF Scanners, Tablets, metal tag scanners, printers…).
- Support for Engineering software (AutoCAD, Mechanical Desktop, etc.).
- Experience deploying and supporting MES systems.
- Responsible for facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
- Develop functional requirements to solutions and changes to business processes, policies, and information systems.
- Direct desktop hardware & software support.
- Integration of control, measurement, and test platforms (PLC’s, robotics, CNC’s, gages, IOT devices…) with upper level databases & reporting systems.