Customer Service Representative
Humboldt, TN, US, 38343-5101
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
This position is responsible for maintaining and servicing the assigned customer accounts through proficient customer knowledge, accurate data entry and proactive communication.
Job Duties and Responsibilities
Essential Duties:
Enter and maintain the business system data of customers’ master information, orders, pricing tables., etc.
Review and validate all customer orders prior to data entry.
Review and confirm all order acknowledgements and re-acknowledgements prior to submittal to the customer.
Act as the primary point-of-contact for the company regarding customer inquiries, i.e., order status, pricing, etc.
Visit customer facilities and host customer visits (minimal)
Prepare and present customer and management briefings
Review and authorize returned goods requests
Support Accounts Receivable in resolving customer debits
Coordinate activities to resolve customer complaints and achieve customer satisfaction
Understand and operate within ISO standards and procedures
Knowledge & Skills Summary:
Self-motivated and ability to work in a team environment
Good communication skills, both oral and written
Strong organizational skills with an ability to manage multiple tasks
Ability to apply analytical and problem-solving skills
Ability to deliver high level of customer service and proven track record of following through with assignments.
Experience with presentations and reports required
Strong computer skills to include all Microsoft Office applications
Experience with Oracle a plus
Education and Experience:
Associate degree in a Business or Technical field desired or equivalent experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.