Customer Service Specialist

Job Duties and Responsibilities

-    Answer customer incoming calls/chat/emails
-    Enters orders into ERP system 
-    Review and resolve blocked orders
-    Upsell placing orders of danaaftermarket.com & Teccom and use of our portals.
-    Past due customer communication
-    EDI process knowledge and resolve ASN issues 
-    Coordinates shortage, overage, damage claims and returns
-    Works with sales, accounting and product management  to resolve debits, credits, and warranty related issues
-    Schedules and executes shipments in cooperation with logistics, customers and forwarders
-    Handles shipment tracking 
-    Handles document requests and export documentation
-    Maintains master data
-    Executes dunning for account receivable
-    Assist with daily case volume as needed
-    Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
-    Drive for process improvement by working on cross functional teams
-    Performs all other duties as assigned

Requirements

-    Advanced English to start conversations and writing.
-    Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar
-    Required Experience (Years and Areas): Minimum of 3 years in customer service
-    At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
-    Analysis and solution of problems and decision making
-    Conflict management and resolution
-    Experience with CRM Sales Force system and SAP as a plus.