Customer Service Specialist

Gyor, Hungary, HU, 9072

Requisition:  54739

RESPONSIBILITIES

  • Answer customer incoming calls/chat/emails
  • Enters orders into ERP system 
  • Review and resolve blocked orders
  • Upsell placing orders of danaaftermarket.com & Teccom and use of our portals.
  • Past due customer communication
  • EDI process knowledge and resolve ASN issues 
  • Coordinates shortage, overage, damage claims and returns
  • Works with sales, accounting and product management  to resolve debits, credits, and warranty related issues
  • Schedules and executes shipments in cooperation with logistics, customers and forwarders
  • Handles shipment tracking 
  • Handles document requests and export documentation
  • Maintains master data
  • Executes dunning for account receivable
  • Assist with daily case volume as needed
  • Participates on occasional projects upon need; supports ASMs with price lists, statistics and travel planning
  • Drive for process improvement by working on cross functional teams
  • Performs all other duties as assigned

REQUIREMENTS

  • Advanced English to start conversations and writing.
  • Minimum Education (Profession / Specialty): Bachelor's degree in Administration or similar
  • Required Experience (Years and Areas): Minimum of 3 years in customer service
  • At least one foreign language in plus: Russian, Turkish, French, German, Spanish, Italian
  • Analysis and solution of problems and decision making
  • Conflict management and resolution
  • Experience with CRM Sales Force system and SAP as a plus.

 

WHAT WE CAN OFFER YOU

 

  • High-tech, multinational working environment in a continuously growing company
  • Carrier development opportunities
  • Variety of work with continuous personnel development opportunity
  • Safe working environment
  • Competitive compensation package
  • Cafeteria system
  • Wide range of employee social benefit package and programs 

Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.

Our Values

  • Value Others
  • Inspire Innovation
  • Grow Responsibly
  • Win Together