Quality Supervisor 2nd

Job Purpose

The Quality Supervisor is responsible for overseeing daily quality operations within the manufacturing facility to ensure products meet internal standards, customer specifications, and regulatory requirements. This role leads a team of quality technicians and inspectors, coordinates quality assurance activities, and supports continuous improvement initiatives. The Quality Supervisor serves as a key liaison between production, engineering, and quality departments, driving compliance with industry standards such as IATF 16949 and ISO 9001, and fostering a culture of accountability and excellence.

Job Duties and Responsibilities

• Oversee the activities of quality technicians and inspectors to ensure consistent execution of inspection protocols, testing procedures, and documentation practices.
• Monitor production processes to ensure adherence to internal quality standards, customer specifications, and industry regulations 
• Coordinate root cause analysis and corrective action efforts
• Collaborate with cross-functional teams to identify opportunities for process improvements, reduce waste, and enhance product quality.
• Ensure audit findings are addressed and closed in a timely and effective manner.
• Primary contact for Quality issues; receiving calls from customers, initiate timely internal reporting and short term containment actions. 
• Maintain the ability to work other shifts and flex schedule and work overtime as necessary.
• Due to customer concerns, occasional travel is required, at times on short notice, to customer plants.  These may be overnight trips.  
• The supervisor must be able to perform a weekly LPA (Layered Process Audit) and assist the Quality and Engineering Teams with the completion of Control Plan / PFMEA / Process Audits.
• The Supervisor has responsibility for coordinating the work activity for people performing audit inspection functions, gage metrology, product metrology, gear quality, salvage/rework.  The
• Supervisor must determine the needs and provide for the assignment of people to perform the required work for the various departments.
• The work activity includes incoming and in-process inspections of production parts and assemblies, layout inspections, quality audits, gage inspections and calibrations, and appropriately, inspections of suspected nonconforming materials.  The Supervisor must assist these activities by helping lead containment and quarantining suspect product.  Assist in making decisions with respect to final disposition of nonconforming materials, when necessary.
• Excellent communication verbal & written skills.  

Education and Qualifications

• Bachelor’s degree or 4+ years of applicable experience
• 3+ years of experience  

Skills

• Strong working knowledge of ISO 9001, IATF 16949, and core quality tools such as CAPA, FMEA, SPC, and auditing techniques.
• Ability to implement and maintain quality control procedures that ensure compliance with industry standards and customer requirements.
• Proven ability to lead and mentor quality teams, manage daily operations, and foster a culture of continuous improvement.
• Skilled in training staff, resolving conflicts, and driving accountability to meet quality objectives.
• Preferred to have experience working in a unionized manufacturing environment.
• Strong background in compliance/adherence to process for themselves, their direct reports and all others within the organization
• Demonstrated strength of character to succeed in high pressure manufacturing environment          
• Understanding of Geometric Dimensioning and Tolerancing desirable.
• Possess knowledge of current product or experience in metal machining operations and assembly desirable. 
• Must possess good organizational skills and be proficient in MS Word, Excel and Outlook
• Able to make fundamental mathematical calculations.
• Physically capable of disassembly/assembly of product
• Proficient communication skills in the English language.
• Application of measurement equipment (gages and gaging systems).