Material Customer Analyst

Job Purpose

The Material Customer Analyst is responsible for customer sales order validation, collaboration with Material Planning, and the Scheduling teams to ensure product is available to meet the shipping and delivery requirements of our customers. 

Job Duties and Responsibilities

• Accomplish KPI’S target and create action plans for the ones that are not in target as related to customer fill or overall customer delivery performance
• Apply a systematic problem-solving approach when transactions fail such as ASNs, Idocs, customer delivery creation, carrier pickup failures.
• Monitor and align with any intercompany customers placing sales orders exceeding 95% of our safety stock holding
• Monitor and align with the Customer Operations Team any external sales orders exceeding 95% of our safety stock holding
• Monitor incoming orders for leadtime violations, scorecard disputes / opportunities
• Attend customer escalation calls and support in review of customer scorecards and preventative maintenance within customer portals.
• Support in customer lead time alignment activities 
• Create and update reports to track customer fill-rate, customer past due, carrier pickup failures, shipping exceptions. 
• Support and work collaboratively with the Product Management, Pricing, Content, Materials, Forecasting, and Quality teams to ensure smooth supersession activities
• Resolve Get Paid issues
• Daily monitoring and clearing the queue failures within SAP.
• Support communication flow between different departments.
• Maintains courteous, impartial, and objective dealing with customers.
• Know and comply with the Safety Regulations of the Company, to prevent accidents, avoid acts and unsafe conditions.

Requirements:

• 2+ years related work experience in a Tier 1 or Tier 2 automotive manufacturing environment.
• Thorough knowledge of MRP, inventory control, shipping and receiving. SAP preferred
• Logistic experience.
• Knowledge of Power BI preferred
• Ability to represent the company effectively in dealing with customers.
• Working knowledge of Microsoft Office. Expert level in Excel and Outlook.
• Ability to conduct customer related tasks via the telephone, e-mail, Internet, Microsoft teams, and in person.
• Good communications skills (both oral and written) and good negotiating skills.
• Solid decision-making skills
• Excellent computer skills 
• Demonstrated experience with widely accepted MRP systems and applications software.
• Ability to solve practical problems and deal with a variety of changing situations under stress.
• Engage in matters involving high-pressure situations while maintaining professionalism and tact.
• Working knowledge of various supply chain strategies including JIT, Safety Stock, Forecast, and a thorough understanding of production and inventory control principles.
• Ability to create, track and meet schedules at a multi-task level along with project management skills.
• Proven analytical/technical aptitude.
• Coaching, mentoring, teaching skills
• Excellent communication, presentation, and facilitation skills
• Teamwork/collaborative style
• Ability to take initiative, to maintain confidentiality, to meet deadlines.