Lead Information Technology - Field Support

Job Purpose

IT teams to define requirements, assess impacts, and deliver unified global solutions. Acting as a technical advisor, this role provides strategic guidance, evaluates cross-functional changes, and ensures alignment with business goals. It leads the planning and implementation of field support technologies, promotes best practices, and drives tool adoption. The role also supports project execution, manages service delivery in a managed services environment, and ensures high-quality end-user and VIP support.

Job Duties and Responsibilities

• 5-7 years of experience in IT or a relevant field.
• Act as a change leader for benefits across the organization; promote usage to relevant departments.
• Determine the level of effort for Field Support Services work given a set of requirements, and determine an estimate to complete.
• Develops or assists in the development of roadmaps for the applications supported within their areas.
• Direct, organize, and lead projects in the implementation and use of new software tools and systems.
• Ensure that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc.
• Facilitate business relationships between all applicable business and IT functions.Lead the day to day responsibilities of the Regional Field Services team to include:
  • Service Desk incident resolution
  • EUS and VIP support services
  • New hire setup of computers, system accounts etc
  • Monitoring and upgrading of desktop applications, antivirus, security etc.
  • Plant and Office production outages due to IT failures
• Drive common processes to support the infrastructure in the region.
• Manage with metrics to direct and improve IT Services in the region.
• Drive standardization of infrastructure hardware/software in the region using the standards set by the Enterprise Infrastructure teams.
• Conduct performance management reviews of IT Field Support resources in the Region by managing the accountability and excellence within the team and each employee.
• Plan and conduct audits of facilities and offices as needed.
• Troubleshoot tools, systems, and software; performance-tune these applications as necessary related to Field support areas.
• Understands the organization’s strategy for managing and providing information within the Regional Field Support Services area.
• Patching and hardening for the purpose of protecting Dana’s IT assets from cyberattacks.
• Work with the functional Dana IT teams to ensure that standards, strategies, and processes across the IT service lifecycle are adhered to.
• Coordinate IT and business resources in order to plan, estimate, and carry out programs of systems development work to time, budget, and quality targets and in accordance with appropriate standards.
• Works with IT and the Business to facilitate program and project execution, supplying resources to work under IT/Business direction to deliver approved programs/projects.
• Assists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environment.

Education

• Bachelor’s degree required in a related discipline such as Information Systems, Engineering, Computer Science or Business or 8+ years of related professional Dana experience.