Customer support representative

Position Overview

The Customer Support Representative is responsible for providing exceptional service to customers by handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with internal teams to deliver timely and accurate solutions.

Job Duties and Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
• Provide accurate information regarding products, services, and order status.
• Manage and resolve customer complaints and issues in a timely manner.
• Coordinate with internal departments (Sales, Logistics, Quality, Engineering) to ensure customer needs are met.
• Process orders, returns, and replacements according to company policies.
• Handle invoicing activities and ensure accurate billing for customer orders.
• Manage shipping processes for intra-EU and extra-EU deliveries, ensuring compliance with customs and regulatory requirements.
• Monitor and follow up on open cases to ensure resolution and customer satisfaction.
• Identify opportunities to improve processes and enhance the customer experience.

Education and Qualifications

• High school diploma or equivalent; a degree in Business Administration or related field is a plus.
• Proven experience in customer service or a similar role.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and organizational skills.
• Proficiency in MS Office suite.
• Ability to work in a fast-paced environment and manage multiple priorities

Skills and Competencies

• Customer-oriented mindset with a focus on delivering high-quality service.
• Team player with strong interpersonal skills.
• Attention to detail and accuracy.
• Adaptability and resilience under pressure